JENNIFER PISARSKI
Portfolio, Resume, Blog
ABOUT ME
With almost a decade of experience under her belt, I identify as an Instructional Design and eLearning enthusiast. But I also have a passion for product and project management. There is nothing more thrilling than seeing something to completion within the timeframe, budget, and specifications you helped set forth. But that wasn't always the case. Let's talk about my past, present, and future.
I received an Associate of Arts (A.A.) from Mid-Michigan College in Harrison, Michigan, in 2006, studying Secondary Education. However, teaching wasn't my destined path. Through reflection and work experience, I gained respect and understanding of adult education and implementation. During that time, I gained work experience working in fast food and sales. In 2010 I became an accidental Instructional Designer (ID). By chance, I came across a posting that opened my world to the joys of teaching adults. I dove in head first learning anything and everything I could, writing, and sharing my experience along the way. I decided to go on an adventure in 2014 and continued my path in South Dakota. After five years of experience and sharing, I was contacted by Trivantis to provide my recommendations for building up a customer community base online. I shared the vision and passion of upper management, so in 2015, I became a Community Manager for the company. Although all of this may seem disconnected, my path has made me a well rounded and knowledgable project/product manager. So after being the victim of downsizing, I joined an up and coming start-up, Serving Alcohol Inc. Initially, I worked as an Instructional Designer, but due to my extensive skills, I was quickly promoted to Vice President of Product Management.
After ascending through the business ranks, in 2020, I decided to return to college at Central Michigan University to finish my Bachelor of Science (B.S.) in Business Administration. While studying my major, General Business, I'm working on a concentration in Applied Business Communication. Central Michigan University was my first choice since it's a local college noted for its business degrees from which my father and sister are alumni (1986 and 2017, respectively).
In the future, I plan on continuing my work in the adult education field. I've come to enjoy product management and hope to continue managing training implementation. I've seen the most success in the field of technical training; however, I've also served the manufacturing, medical, and hospitality industries. After college is complete, I plan on continuing my education by completing a Project Management Professional (PMP) certification from the Project Management Institute.
PROFESSIONAL HISTORY
Past Positions
November 2018 - Current
VICE PRESIDENT OF PRODUCT MANAGEMENT
As a Vice President of Product Management, I manage products (training) by identifying potential products; conducting market research; generating product requirements; determining specifications, production timetables, and time-integrated plans for product introduction; developing marketing strategies.
March 2019 - March 2020
TECHNICAL WRITER (CONTRACTOR)
Helped implement an online knowledge base to house non-electronic documents for customers.
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September 2015 - October 2018
COMMUNITY MANAGER
As a Community Manager, I acted as the first line in onboarding and retention. My role included direct support, advocacy, and management for a client-run online community platform (filled with instructional designers, e-learning developers, training managers, and chief learning officers). I achieved this while maintaining brand continuity and working closely with other departments such as product, support, and marketing. As part of my role, I would research, recommend, and implement engagement tactics, communication planning, metrics, goals, engagement content, and evaluations. With my position, I also acted as a Tier 1 and 2 representatives of support, assisting in a variety of topics, including SCORM, responsiveness, and accessibility. I also actively reported issues and suggestions for the products, as well as a "pulse" of our customer base. During my time with the company, I increased enrollment and engagement, reduced support costs, communicated with customers on a variety of topics, and provided valuable resources.
Also, I performed retention marketing duties. In this role, I delivered blog posts, ebooks, whitepapers, press releases, webinars, social media posts, and podcasts promoting the company's product and processes. The two ebooks which I contributed to have yielded over 9,000 (and counting) downloads.
Due to my increased knowledge of Lectora, ReviewLink, and CenarioVR, I conducted paid training and free demonstrations, both online and in person. During my time as the synchronous trainer for Lectora/Lectora Online, I worked with hundreds of developers and instructional designers to get them comfortable with the product at a fundamental and intermediate level. Customer satisfaction, willingness to recommend, and willingness to prepurchased was 4.5 out of 5.
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February 2014 - September 2015
INSTRUCTIONAL DESIGNER
Using Instructional Design models and theories I created SCORM compliant eLearning and ILT content containing software simulations, audio, video and graphics that teach clients (Urgent Care professionals) to use the companies medical technologies (Electronic Medical Record and Practice Management) in their daily workflow. To do this, I used storyboarding, SME consultation, and software such as; Lectora, Camtasia and SnagIt. In February 2015 my team’s responsibility and alignment was changed and I was charged with the task of helping to update the on-boarding process using video. I was given the primary responsibility of using storytelling to explain the products capabilities within a clinics daily workflow. During this time I transitioned to a Mac Book Pro and learned how to use GarageBand, Screenflow, After Effects and Final Cut Pro. Part of this project included learning and using a new knowledge base software to construct, upload and edit content sometimes in HTML, CSS or their proprietary code. I’ve also been responsible for maintaining the LMS (Absorb) by managing users and checking learner progress by running reports.
October 2010Â - January 2014
INSTRUCTIONAL SYSTEMS DESIGNER/CONTENT ASSEMBLER
During my time in this position, I lead efforts to manage learning content design and develop processes for Learning Services. My primary duties included directing up to 10 team members in the building of training materials for web-based and instructor-led courses for clients, all while ensuring quality and client satisfaction. With my experience came the ability to properly manage tens and sometimes hundreds of projects, which included training material such as courses, presentations, job aids, simulations, hands-on exercises, scenarios, evaluations, and assessments.
Part of my duties included ensuring that team members adhere to training assembly and development standards using client styles, instructional design methodology, and development tools. I would research, evaluate, and recommend emergent trends (internal/external) in instructional design and delivery. I was acting as the first line of testing for many practices, which are now standards. I also participated in training needs analysis with functional stakeholders and Learning Alignment team members and coordinated the transition of content while managing deliverable timelines, multi-tasking, and prioritizing of projects.
As an active team member concerned about the professional development of staff and the smooth running of the team, I provided expertise and training in the utilization of multimedia technology and course authoring tools to complete project deliverables. I would write up job aids to assist new and existing teammates in the development process. In doing so, I became a mention doing the process of onboarding new employees. Due to my experience and passion for Instructional Design and eLearning, I also acted as the primary contact and site administrator for a SharePoint based Lectora Community of Practice.
I would perform the duties of a Content Assembler.
"The moon doesn't consider one phase better than another; she just glows, equally stunning at each turn. Why should we be any different?"
Cristen Rodgers
THESIS: HOW BUSINESS EDUCATION AND MOON PHASES ALIGN
Coming soon
GET IN TOUCH
Interested in learning more about me, my work or how we can collaborate on an upcoming project? Feel free to reach out anytime, I would be more than happy to chat.